Privacy Policy

This Privacy Policy applies to all visitors and users of the Chaynarium Website ("Users").

Your personal data may be collected directly from you in the following ways:
- When you create a user account;
- When you place an order;
- When you contact us (e.g., via email or contact forms);
- When you sign up for our newsletter or other marketing communications.
We may also collect technical information (e.g., IP address, browser type, device information) automatically when you browse our Website using cookies and other tracking technologies.

We collect and process the following types of personal data:
- Identity Information: First name, last name;
- Contact Information: Email address, billing and shipping address;
- Account Information: Login credentials;
- Payment Information: Collected securely via Stripe;
- Technical Data: Cookies, IP address, browser information, device type.

We process your data for the following purposes under these legal bases:
- To process and deliver your orders: Fulfillment of the sales contract.
- To provide customer service: Legitimate interest to enhance user experience.
- To send marketing/promotional emails: Your consent.
- To improve website functionality: Legitimate interest to optimize Website performance. - To comply with legal obligations: Legal compliance.

To fulfill our services, we may share your data with trusted third parties:
- Payment Processors: Stripe for secure payment processing;
- Shipping Providers: DHL and regular postal services for order delivery;
- Marketing Platforms: Google Ads, Meta Ads for promotional activities;
- Analytics Providers: Google Analytics for tracking Website performance.
We do not sell or rent your personal data to third parties under any circumstances.

Chaynarium uses cookies and tracking tools to improve your experience. These include:
- Google Tag: For analytics and optimization;
- Meta Pixel: For targeted advertising;
- Hotjar: For understanding user behavior.
Cookies allow us to:
- Personalize your browsing experience;
- Analyze Website traffic and performance.
You can manage your cookie preferences via your browser settings.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.
- Account-related data: Retained until account deletion.
- Order information: Retained for tax and legal compliance.
After these periods, your data will be securely deleted or anonymized.

We implement robust technical and organizational measures to protect your personal data:
- SSL Encryption: Secures data transmission on the Website;
- Access Control: Restricts data access to authorized personnel only.
While we take these steps, please note that no data transmission over the internet is completely secure.

As a User, you have the following rights regarding your personal data:
- Access and Rectification: Request access to or correction of your personal data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restrict Processing: Limit the way your data is used.
- Data Portability: Request transfer of your data to another service provider.
- Object to Processing: Opt-out of data processing for marketing purposes.
- Withdraw Consent: Withdraw your consent for processing at any time.
To exercise these rights, please contact us at info@chaynarium.com.

Our Website may contain links to external websites. Chaynarium is not responsible for the privacy practices or content of these websites.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" will indicate when the policy was last updated.

For questions or concerns about this Privacy Policy or your data, please contact us:
- Email: info@chaynarium.com